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Information for Parents - New System for Free School Meal Vouchers

Dear Parent/Carer

Edenred Free School Meal Vouchers parent information and advice re your voucher

Edenred is currently experiencing exeptionally high demands for the redemption of e-links for vouchers. Please be selective in the time that you try to redeem your voucher and try and avoid peak times. If you have any issues in trying to redeem your voucher please refer to the instruction guidence from Edenred or contact them directly on the email below.

For more information please see the link below.

https://www.edenred.co.uk/Documents/DfE/DfE_FreeSchoolMeals_ParentCarerFAQs.pdf

 

https://www.edenred.co.uk/reward-recipients/Free-School-Meal-Vouchers/

 

Useful tips

 

When checking your emails for your e-code and e-voucher, please note that this will come from noreply@edenred.co.uk – please check both your inbox and junk email folders for this email.

 

After receiving your e-code and placing the order for your supermarket voucher, if your e-voucher has not arrived within 24 hours, please contact

freeschoolmealsparentscarers@edenred.com who can look into this for you. Again, please check your inbox and junk email folders for this.

 

If you receive an error message when trying to redeem your code on the free school meals website, you may have entered the incorrect code. Please try to enter your code again. If your code is still not accepted, please delete the browsing history on your device – as your device may be storing the incorrect code in its memory. If this still does not work – please again contact Edenred’s dedicated support team via freeschoolmealsparentscarers@edenred.com

Kind regards